Delete your JobsWorkers account

You can delete your JobsWorkers account — for either the "Jobs" application or the "Jobs Workers" application — at any time. This page explains how, what is deleted, what is kept, and when a deletion cannot be completed straight away. It describes the same process set out in Section 10.4 of the Privacy Policy, which controls if there is any difference between the two.

1. Deleting from within the application

Open the application, go to Help, and choose to delete your account. The application asks you to confirm, and then submits the deletion.

2. If you no longer have the application installed

You do not need to reinstall anything and you do not need to create a new account. Email support@jobsworkers.com from the email address associated with your account and ask us to delete it. We will process that request without requiring you to reinstall the application or create a new account.

In either case we verify the request as described in Section 10.2 of the Privacy Policy.

3. What is deleted and what is kept

When an account is deleted, your profile is removed from public visibility and from matching, and your personal information is deleted — except for the records we are permitted or required to keep under Section 8 of the Privacy Policy. Those records are principally:

(a) transaction, Wallet, and tax records;

(b) Job histories, reviews, and dispute evidence; and

(c) legal acceptance records.

Section 8 gives the reason for each: the transaction, Wallet, payment, and tax records are kept for legal, tax, and accounting obligations; the Job histories, reviews, disputes, and their evidence to resolve and document disputes and to comply with law; and the legal acceptance records and Sworn Declaration executions to evidence your agreements. Certifications regarding licenses are retained for at least three (3) years. Retained records are limited to what those purposes require.

Your identity-verification images and biometric information are not retained by JobsWorkers at all. As Section 3 of the Privacy Policy describes, they are held by Stripe; what JobsWorkers keeps is the outcome of the verification and its reference identifiers.

4. When deletion cannot be completed yet

Deletion cannot be completed while your account still carries an operational or financial obligation. This includes, without limitation:

(a) an open Job;

(b) an unresolved dispute, or a chargeback that is still open;

(c) a hold placed on funds, or a payment or a payout still in process.

A WalletHold is an internal hold recorded for the reasons described in the applicable Terms. An active hold does not last indefinitely: it is released automatically no later than 120 days after it was created, unless it is released earlier under the applicable review or appeal process. The app shows the release deadline supplied by the server.

Whenever a deletion request is refused we tell you which of these applies, and you may request deletion again once the matter is resolved.

A security review or a restriction of your account does not prevent deletion. If your account is under a security review, or has been restricted because of fraud or another serious breach of the Terms, we will still close your account and delete your personal information when you ask, except the information we need to investigate and document the matter, to prevent the same person from opening a new account, and to establish or defend legal claims, as described in Section 10.4 of the Privacy Policy. While a security review is still open, we may delay deleting the information that the review needs, and we will tell you when we complete the deletion.

Your balance, in either direction, does not prevent deletion. If your Wallet or Balance is negative — that is, an amount you owe us — the application tells you the amount and its cause and lets you pay it before you continue. Paying is not a condition of deletion: if you do not pay, the account is deleted all the same, and we keep only the record described in Section 10.4(a) of the Privacy Policy for ninety (90) days or until the amount is paid, whichever comes first. Deleting your account does not cancel the amount.

A balance in your favor does not prevent deletion either. Where it comes from a charge to your card, we refund it to the original payment method as part of the deletion; the refund may take up to five business days to reach your card. Where it did not come from a card — for example, a credit arising from a fee charged to another party, or an adjustment made by our support team — it does not prevent deletion. That amount is kept on record in your name as an unclaimed balance, together with the state of your last known address, and you may claim it at any time by writing to support@jobsworkers.com. It does not expire.

5. What happens to a request that could not be completed

A request that stops short does not resume on its own in every case, and what happens next depends on how it was made. This section describes that behavior so you know what to expect and what, if anything, you need to do.

(a) A request already under way that is interrupted by a technical failure on our side is resumed automatically. You do not need to do anything, and you do not need to submit it again.

(b) A request made from within the application that we could not complete for one of the reasons in Section 4 is not retried on its own. Once the matter is resolved, open the application and submit the deletion again, as described in Section 1.

(c) A request made by email that we could not complete for one of those reasons is likewise not retried on its own. Once the matter is resolved, write to us again from the email address associated with your account, and verify that address again as Section 10.2 of the Privacy Policy describes. Each request is verified on its own; an earlier verification does not carry over to a later request.

(d) A request that reached us from Apple, because you asked Apple to stop using your Apple ID with JobsWorkers, is resumed automatically until it completes, even while one of the reasons in Section 4 applies. That request comes to us with Apple’s own signed authorization, and we honor it without asking you to submit it again.

In no case does an incomplete request keep your account active longer than the reason in Section 4 that stopped it. When you are unsure of the status of a request, write to support@jobsworkers.com and we will tell you where it stands.

6. Related documents

For the full description of your rights and how we handle your personal information, see the Privacy Policy — in particular Section 10, Your Rights and Choices. Account termination by you or by us is also addressed in Section 18 of the Client Terms of Service and Section 18 of the Provider Terms of Service.