Changes to this Policy

Posted September 28, 2026 · effective October 29, 2026 · version 2026-07.11, shown below. Here is what changes.

Updated September 29, 2026 · still version 2026-07.11, effective October 29, 2026. We added to this version what we do with your information when we pay you a refund by bank transfer, or when we cannot pay you an amount we owe you:

Section 2.1(g) now describes the bank account details, and the optional postal address, that we may ask you for when a refund to your card cannot be sent in time or could not be completed, and how we use and disclose them.
Section 8 now says how long we keep those details, the record of a payment we offer or make to you, and the information about an amount we could not pay you.
Section 10.4(c) now says what we keep when you close your account with a positive Balance we cannot return to you, and what we use it for, including reporting and delivering the amount to the state as unclaimed property. You may still claim the amount at any time.

Also added September 29, 2026.

Section 10.4 now says that a security review, or a restriction of your account because of fraud or another serious breach of the Terms, does not prevent deletion. We close your account and delete your personal information, except the information we need to investigate and document the matter, to prevent the same person from opening a new account, and to establish or defend legal claims. It also says how long we keep that information.
New Section 10.5 explains how we respond to “Do Not Track” browser signals, and which other companies may collect information about your online activities when you use features they provide in the Platform.
We clarified Sections 2.1(g), 8 and 10.4(c): they also cover other amounts we pay you by bank transfer, for example when your original payment method is no longer available, and they now give a set period for each of those records.
Section 6.2 now names Mercury and its partner banks, which make those bank transfers for us.
A new paragraph in Section 10.1 says which information in this Policy California law treats as sensitive, and that we do not use it to infer characteristics about you.

Payments (Sections 1, 2.1, 5).

The Policy now describes the two charges for a card-paid Job. The Reserve, equal to JobsWorkers’ Commission, is charged on JobsWorkers’ own Stripe account. The final charge for the Net Amount is a direct charge on the Provider’s own Stripe connected account, which JobsWorkers does not receive.
JobsWorkers records the Client Balance, the Provider Wallet and any hold on it, amendments, amounts owed, and transfers to the Provider’s connected account.
The Policy’s example of the Stripe agreement that applies to Providers now covers charges, transfers, and payouts, and our description of Stripe Connect now covers charges and transfers, not only payouts.

How Stripe handles your information (Section 6.2). Stripe processes identity and payment information to provide its services to us, on our behalf. It also processes certain of that information for its own purposes as an independent controller.

Ordering of Providers (Section 5). Credential status is no longer a factor in how Providers and Quotes are ordered.

What we keep (Section 8). The Policy now lists the financial records we retain:

Reserve charges and refunds;
final charges on connected accounts, with their retries, refunds, and disputes;
Balance and Wallet entries, holds, and transfers;
amendments;
amounts owed;
information returns filed with tax authorities;
unclaimed property records.

Stripe keeps its own records of the charges, transfers, and payouts it processes.

Deleting your account (Section 10.4).

Deletion can also be delayed by an unresolved dispute, including a payment card dispute on a Job, by an amount from a dispute still subject to notice or appeal, and, for Providers, by an amount under an active hold. We tell you the reason and, for a hold, the date it is expected to be released.
A balance does not by itself prevent deletion, except that (b) and (e) may delay it until the balance is returned or transferred.
A Wallet hold affects only JobsWorkers’ internal records, does not hold a final charge on the Provider’s Stripe account, and ends when resolved or at the latest one hundred and twenty (120) days after it was created. Keeping records for legal, tax, dispute, or security reasons does not extend that deadline.
Section 10.4(a) now covers only amounts owed to JobsWorkers: we keep the record reasonably necessary to document such an amount for ninety (90) days or until it is paid or waived, and deleting your account does not cancel the amount. What a Client owes a Provider is governed by Section 8.10 of the Client Terms: when the Client’s account is closed, JobsWorkers stops presenting that charge, and the amount remains a debt the Client owes that Provider.
During the life of an account, a positive Client Balance is used on the Platform and is not ordinarily returned to the original payment method. When the account is closed, it is handled under (b) and (c), and it is never forfeited.
New (e), for Providers: before a Provider account is closed, the balance in the Provider’s favour is transferred to the Provider’s connected account. Where no connected account can receive the transfer, it is handled as unclaimed property under (c). If the transfer is delayed for a reason on JobsWorkers’ side, the account is closed once the transfer is made.

Arrival check (Section 3). The code used on arrival is now called the “arrival check code.”

Your continued use of the Platform after October 29, 2026 means the updated Policy applies (Section 13). Earlier versions are at jobsworkers.com/versions.

JOBSWORKERS PRIVACY POLICY

For the "Jobs" and "Jobs Workers" applications and jobsworkers.com

JobsWorkers, Inc. — a Delaware corporation

Version 2026-07.11 · Last Updated: September 29, 2026 · Effective: October 29, 2026

1. Introduction and Scope

This Privacy Policy describes how JobsWorkers, Inc. ("JobsWorkers," "we," "us," or "our") collects, uses, shares, and protects personal information when you use the "Jobs" application (for clients), the "Jobs Workers" application (for independent service providers), the jobsworkers.com website, and the related services we operate (collectively, the "Platform").

This Policy applies to both types of accounts. Where a practice applies only to users of the "Jobs" application ("Clients") or only to users of the "Jobs Workers" application ("Providers"), we say so. If you hold both types of account, both sets of practices apply to the corresponding account. This Policy is incorporated by reference into the Client Terms of Service and the Provider Terms of Service; capitalized terms not defined here have the meanings given in the applicable Terms.

JobsWorkers, Inc. is the entity responsible for the personal information described in this Policy. Payment accounts and identity verification are operated with Stripe, which processes certain information as described below and under its own agreements where you contract with Stripe directly (for example, the Stripe Connected Account Agreement for Provider charges, transfers and payouts).

2. Information We Collect

2.1 Information you provide

(a) Account and profile information. Your first and last name, email address, personal address and, where you register with an email address and a password, your password. We do not collect a telephone number. Providers also provide a profile description, a work location (if any), service categories and subcategories, work cities, weekly availability schedule, and means of mobility. A profile photograph is required for Providers, because it is shown to Clients on the comparison card used for arrival identity verification; for Clients a profile photograph is optional, and cover photographs are optional for both. A profile photograph is displayed only after review and approval by JobsWorkers support.

(b) Identity verification result. The outcome of the identity check described in Section 3 and the reference identifiers associated with it. We do not collect or store your identification document, your identification number, or your Social Security or other national identity number — see Section 3.

(c) Professional credentials (Providers). Titles, licenses, registrations, and certificates you upload in connection with your service categories, together with the electronic Sworn Declaration you execute for an applicable upload, which is recorded with a timestamp and network (IP) address.

(d) Job content. Job descriptions, photographs and videos of the work, quotes and their amounts, estimated durations, proposed start times, amendments, and the one anonymous pre-quote question and answer where used.

(e) Communications. Messages you send through the in-app chat, inquiries and messages to JobsWorkers support, and feedback or suggestions you submit.

(f) Reviews. Star ratings and written comments you submit about the other party after a Job.

(g) Payment information. For Clients, payment cards are collected and processed by Stripe; we do not store your full card number. For Providers, payout and taxpayer information is collected through Stripe Connect. We maintain an internal ledger (Wallet) of amounts, fines, credits, and payouts associated with your account. Payments. Card information is processed by Stripe; JobsWorkers does not store full card numbers. A card-paid Job involves two separate charges: the Reserve, equal to JobsWorkers’ Commission, which JobsWorkers charges on its own Stripe account when the Client confirms a Quote; and the final charge for the Provider’s compensation (the Net Amount), which is made as a direct charge on the Provider’s own Stripe connected account and which JobsWorkers does not receive. The price the Client pays for a Job is the Gross Amount, which includes both. JobsWorkers keeps internal records of each Client Balance, each Provider Wallet and any hold on it, amendments and adjustments, and amounts owed, and records the transfers it makes to a Provider’s connected account; Stripe’s payouts from that account to the Provider’s bank are separate from each of these.

Refunds and other payments by bank transfer. If we need to pay you an amount by bank transfer — for example, because a refund to your card cannot be completed in time (Client Terms Section 10.9) or your original payment method is no longer available (Client Terms Section 8.5) — we ask you for the details of the bank account where you want to receive it: the name of the account holder, the bank’s routing number, and the account number and type. California law may treat an account number as sensitive personal information. You may also give us a postal address; this is optional and does not affect the payment. We use these details only to verify the account and send you the payment, to receive back any duplicate amount you return to us, to keep a record of these payments, to contact you about them (including any notice that unclaimed property law requires), to prevent fraud, and to meet our legal obligations; we do not use them to infer characteristics about you. We disclose them only to our bank and to the payment, mailing and other service providers that process them for us, to your bank as part of the transfer, to a state unclaimed property office where the law requires it, and as described in Sections 6.3 and 6.4. We do not sell them and do not share them for cross-context behavioral advertising. We keep your bank account details, and any postal address you give us with them, until ninety (90) days after the transfer to that account is completed, fails or is cancelled or, if we do not send a transfer to that account, thirty (30) days after our offer ends. We keep the record of each payment, and the information we keep for amounts we could not pay you, for the periods in Section 8.

(h) Evidence and safety submissions. Photographs or videos captured through the live in-app camera for quality disputes, and, for Providers, the five (5) second live-camera video required when an identity report is under review.

(i) Reports and blocks. When you report content or a user, we record what you reported, the reason you selected, any description you write, and the date and time. When you block another user, we record that block so that the Platform stops matching you with each other; the person you block is not told that you blocked them, and blocks are not shown on anyone’s profile.

2.2 Information collected automatically

(a) Device and usage information. Device model and operating system, app version, language, push-notification tokens, log data, identifiers assigned by us, and information about how you use the Platform (screens viewed, actions taken, timestamps). The jobsworkers.com website uses only essential cookies and similar technologies necessary for it to function, which are described in the JobsWorkers Cookie Policy.

(b) Location information. As described in Section 4.

(c) Legal acceptance records. When you accept the Terms of Service, this Policy, or execute the Sworn Declaration, we record the version accepted, the date and time, and the network (IP) address.

(d) Job state records. The status history of each Job (confirmation, en route, arrival, identity verification, in progress, finished, completed, cancellations, no-show determinations), which the Platform records to operate the service and apply the rules of the applicable Terms.

2.3 Information from other sources

(a) Identity verification results. Stripe Identity returns the outcome of your verification (for example, verified, pending, or failed) and the identifiers associated with the verification session. Where you register or sign in with Google or Apple, that provider returns an identity token containing a stable identifier for your account with it and the email address you authorize, including a private relay address where you use Apple’s Hide My Email.

(b) Information from other users. Reviews, reports, dispute evidence, and communications submitted by the other party to a Job that reference you.

3. Identity Verification and Biometric Information

To help confirm that people on the Platform are who they say they are, registration includes identity verification performed through Stripe Identity. This process may include capturing images of the front and back of your government-issued identification document, a facial photograph (selfie), a liveness check, and an automated comparison between your face and the photograph on your identification document. The facial comparison involves biometric information.

We request your consent before this processing begins. Stripe processes this information under its own applicable biometric and privacy notices; verification images and biometric identifiers are used only to verify identity, detect and prevent fraud and misuse of the Platform, and comply with legal obligations. They are not sold, used for advertising, or disclosed to other users. JobsWorkers neither receives nor stores the verification images or biometric identifiers derived from them; Stripe captures and holds them. When your account is deleted, JobsWorkers instructs Stripe to redact your verification session, unless a dispute or an investigation opened before your request requires it to be kept, in which case we tell you. Redaction is irreversible, may take up to four (4) days, and is confirmed to us by Stripe’s identity.verification_session.redacted event, which we record as the close of your deletion request. Stripe’s applicable retention rules and any shorter legal requirement control Stripe’s processing.

Nor does JobsWorkers store your identification number. What JobsWorkers records is the outcome of the verification (for example, verified, pending, or failed), the date of verification, and the identifiers needed to reference the verification session. We deliberately do not retain any derivative of your identification document, including a hash or fingerprint of its number. Identity verification through Stripe Identity is the only identity check we perform, and there is no manual alternative to it.

Separately, when the Client and the Provider meet at the Job location — whether the Provider travelled to the Client or the Client travelled to the Provider’s work location — the Platform displays an arrival check code (QR) on the Provider’s device for the Client to scan, a step the Client may also skip. This code is a rotating token — it is not biometric information. If a Client reports that the person present does not match the registered Provider, the Provider must record a five (5) second video through the live in-app camera; that video is reviewed by JobsWorkers support solely to resolve the identity report and is handled as evidence under Section 8.

4. Location Information

4.1 Clients

With your permission, the Jobs application collects your device’s precise location on a one-time basis when you use it: to pre-fill or confirm the location of a Job request, to select a point on the map, and to detect the city you are in (for example, to offer to show Providers of a nearby city). You may instead enter an address manually. The location of a Job is shared as described in Section 6.1.

4.2 Live location while travelling to a Job

A Job takes place either at the Client’s location or at the Provider’s work location, and the party who travels to the other is the one whose live location is collected. This applies symmetrically: where the Job takes place at the Provider’s work location, it is the Client who travels, and it is the Client’s live location that is collected and shared with the Provider. Collection begins when the travelling party indicates they are on their way and ends on arrival. During that window the Platform shares their live position and estimated time of arrival with the waiting party for that Job (including through live-activity widgets and reminder notifications), keeps only the most recent position for that Job, and does not keep a history of the journey. The applications request only “while using the app” location permission; they never request background or “always” location permission. How long sharing continues within that window depends on the application: in the Jobs Workers application, sharing continues for the trip even when the application is not on screen; in the Jobs application on iPhone, sharing runs only while the application is on screen, so locking the phone or switching to another application stops it; in the Jobs application on Android, sharing runs from a service that the operating system shows as an ongoing notification and may continue while the application is not on screen. Sharing is not required: a party who does not grant location permission simply does not share a live position, and arrival can be confirmed manually. Where sharing stops or is interrupted, the waiting party continues to see the last position received. Outside of this window, the Platform does not track either party’s location in the background.

4.3 Address disclosure between users

Job locations are shown to Providers as an approximate area only. The exact Job address is disclosed to the assigned Provider only when the Provider indicates they are en route to the confirmed Job. Where a Job takes place at a Provider’s work location, the equivalent applies to the disclosure of that location to the Client.

4.4 Controls

Location collection uses your device’s operating-system permissions, which you can change at any time in your device settings. Disabling location does not prevent you from using the Platform, but some features (automatic location detection, live tracking, arrival estimates) will not work.

5. How We Use Information

We use personal information to:

(a) Operate the marketplace — create and manage accounts; publish Job requests; match Jobs with Providers by city, category, and availability; order and display Providers and quotes (using factors such as ratings, completed Jobs, recency of activity, proximity, price, availability, and measured visibility for newer Providers); form and administer Service Agreements; and run the Job lifecycle (scheduling, amendments, statuses, completion).

(b) Verify identity and promote safety — perform the identity verification described in Section 3, operate arrival identity verification, review identity reports, and apply the conduct rules of the applicable Terms.

(c) Process payments — charge Reserves and final payments, maintain the Wallet ledger, process charges, transfers and payouts through Stripe Connect, apply fines, credits, and adjustments under the applicable Terms, and issue tax information returns (such as IRS Forms 1099) where required by law.

(d) Communicate with you — send transactional messages by email and by push notification — such as verification codes, Job notifications and reminders, status updates, and service announcements; we do not send text messages and do not place automated telephone calls; and respond to your support inquiries.

(e) Resolve issues — administer cancellations, no-show determinations, appeals, quality disputes, and identity reviews, including reviewing the evidence described in this Policy.

(f) Protect the Platform — detect, investigate, and prevent fraud, circumvention, abuse, and violations of the applicable Terms, including the automated chat filtering described in Section 7; review reports of objectionable content or abusive conduct and act on them; and enforce blocks so that users who have blocked each other are not matched again.

(g) Comply with law — meet legal, tax, accounting, and regulatory obligations, and respond to lawful requests.

(h) Improve the Platform — analyze usage to maintain, debug, and improve features and quality.

We do not use your personal information to show you third-party advertising, and the Platform does not display third-party ads.

6. How We Share Information

6.1 Between Clients and Providers

The Platform exists to connect Clients and Providers, so certain information is shared between them as part of the service:

(a) Provider profiles are visible to Clients and include the Provider’s name, profile and cover photographs, description, service categories and subcategories, star rating and published reviews, number of completed Jobs, recency of activity, and approximate distance. A Provider profile can also be shared through an external link.

(b) Clients appear to Providers with their name and profile photograph, together with the Job information the Client publishes (description, category, photos and videos, schedule, and approximate area). The one pre-quote question and its answer, where used, are appended anonymously to the Job description and are visible to other Providers viewing that Job.

(c) During a confirmed Job, the parties see each other’s Job-related information: quotes and the amounts available to their respective roles, statuses, chat messages, the Provider’s live location and arrival estimate while en route (Section 4.2), and the exact address under the rule in Section 4.3. The Client sees the Gross Amount payable for the Job, but does not see the Provider’s Net Amount or the Commission. Once the Job starts, the Provider sees the Client’s selected payment method (card or cash), the Gross Amount, the Provider’s Net Amount, and the Commission for the Job.

(d) After a Job, each party’s review of the other is published under the double-blind rules of the applicable Terms and appears on the reviewed party’s profile.

6.2 Service providers

We share information with companies that process it on our behalf, under contracts that limit their use of it to providing services to us: Amazon Web Services (hosting, databases, file storage, email delivery, and mapping/ETA services), Stripe (payments, payouts, identity verification, and tax forms), Mercury and its partner banks (bank transfers we send you, for example a refund by bank transfer), Agora (in-app voice calls), Google (address search and autocomplete, sign-in, and push notification delivery to Android devices), Apple (sign-in and push notification delivery to iOS devices), and Cloudflare (security, bot mitigation, and content delivery for our websites). Stripe processes payment and identity-verification information to provide those services to us, on our behalf, and also processes certain of that information for its own purposes as an independent controller, as described in Stripe’s privacy policy. Mercury and its partner banks process the bank account details and payment information we give them to make those transfers for us, and also process certain of that information to meet their own legal and regulatory obligations, as described in their privacy policies. The other companies listed process information only on our instructions. We do not use a consumer reporting agency and do not obtain background reports.

6.3 Legal, safety, and enforcement

We may disclose information where we believe in good faith that disclosure is necessary to comply with a law, regulation, legal process, or governmental request; to enforce the applicable Terms, including investigating potential violations; to detect, prevent, or address fraud, security, or technical issues; or to protect the rights, property, or safety of JobsWorkers, our users, or the public.

6.4 Corporate transactions

If JobsWorkers is involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to this Policy or to protections that are at least as protective.

6.5 No sale of personal information

We do not sell personal information, and we do not share personal information with third parties for cross-context behavioral advertising. Because we do not engage in these practices, there is nothing to opt out of; if this ever changes, we will update this Policy and provide the opt-out mechanisms required by applicable law, including recognition of universal opt-out signals where mandated.

7. Chat, Calls, and Monitoring

The in-app chat between a Client and a Provider is enabled when a Job is confirmed and disabled when the Job ends. Chat messages are stored on our systems. To protect users and the integrity of the marketplace, the Platform automatically screens chat messages for the sharing of telephone numbers, exact addresses, and other off-platform contact details; a suspected message may be hidden from the recipient, the sender may be warned, and the message may be routed to JobsWorkers support for special review. Messages sent to a closed conversation are not delivered to the other party; they are routed to JobsWorkers support, which decides whether to reopen the conversation.

Voice calls between users are available only through the Platform’s in-app calling (operated with Agora). The Platform connects the call without revealing any telephone number — we do not collect telephone numbers, so there is none to disclose. The Platform does not offer video calls and does not record calls.

Chat records, call metadata, Job records, and evidence submissions may be reviewed by JobsWorkers support and used to resolve disputes, no-show determinations, identity reports, and suspected violations of the applicable Terms.

8. Data Retention

We keep personal information for as long as your account is active and as needed for the purposes in this Policy. When you close your account, your profile is deactivated and removed from public visibility; we retain the records that we need to keep, including: financial records, namely: Reserve charges and their refunds; records of final charges initiated on Providers’ connected accounts, and of their retries, refunds and disputes; Client Balance entries; Provider Wallet entries, holds, and transfers to Providers’ connected accounts; amendment adjustments; records of amounts owed; information returns filed with tax authorities; and records of unclaimed property, and tax records (for legal, tax, and accounting obligations); Job histories, reviews, disputes, and their evidence (to resolve and document disputes and to comply with law); legal acceptance records and Sworn Declaration executions (to evidence your agreements); and certifications regarding licenses, which we retain for at least three (3) years. Chat records are retained for the periods needed for the dispute and safety purposes described above. Stripe keeps its own records of the charges, transfers, and payouts it processes.

Bank account details and any postal address you give us for a payment by bank transfer: until ninety (90) days after the transfer to that account is completed, fails or is cancelled or, if we do not send a transfer to that account, thirty (30) days after our offer ends. We then delete them and keep only the bank name and the last four digits of the account number in the record of the payment. If we could not pay you, we keep a postal address as described below for amounts we could not pay you.

Record of each payment we offer or make to you by bank transfer (the amount, the dates, the bank name and last four digits of the account number, the transfer reference, and copies of our messages and letters about it, including the name and address on each letter): seven (7) years after the payment or, if we report and deliver the amount to a state, ten (10) years after we file that report.

Amounts we could not pay you (a refund or other payment you did not accept or claim, or a positive balance on a closed account): your name, email address, the postal address in your account or any postal address you gave us for the payment, the address of your last Job, the amount, and the dates of your last activity and of our notices — until we pay the amount to you or report and deliver it to a state as unclaimed property, and then for ten (10) years after we file the report that includes the amount, or longer if the law of that state requires. We delete your email address when we pay or deliver the amount.

Identity-verification images and biometric information are not retained by JobsWorkers at all; they are held by Stripe as described in Section 3, and what we keep is the outcome of the verification and its reference identifiers. When retention is no longer required, information is deleted or de-identified. The criteria we use to determine retention periods are: the duration of your relationship with the Platform, our legal and tax obligations, the limitation periods for potential claims, and the operational need to resolve disputes and protect users.

9. Security

We use technical and organizational measures designed to protect personal information, including encryption in transit (TLS), encryption at rest for stored files and databases, hashed passwords, access controls that limit internal access to what is needed, private file storage with short-lived signed URLs for uploads and downloads, and verification codes for changes to key account information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security; if we become aware of a breach affecting your personal information, we will notify you and the relevant authorities where required by law.

10. Your Rights and Choices

10.1 Privacy rights

Regardless of which U.S. state you live in, you may exercise the following rights over your personal information, subject to the limits of applicable law:

(a) Access / to know — request confirmation of whether we process your personal information and a copy of it, including the categories collected, the purposes, and the categories of recipients.

(b) Correction — request that we correct inaccurate personal information. Much of your profile can be corrected directly in the app; a change to your email address requires re-verification of the new address.

(c) Deletion — request deletion of your personal information. We will honor the request except where retention is permitted or required (Section 8) — for example, transaction and tax records, dispute evidence, and legal acceptance records.

(d) Portability — request a copy of personal information you provided in a portable and, where feasible, machine-readable format.

(e) Opt-outs — we do not sell personal information, do not share it for cross-context behavioral advertising, and do not use it for targeted advertising, so there is currently nothing to opt out of under those rights. Significant automated determinations on the Platform (for example, an automatic no-show record) are subject to appeal and human review as described in the applicable Terms.

(f) Non-discrimination — we will not deny you the service, charge you different prices, or provide a different level of quality because you exercised a privacy right.

Sensitive personal information. Some of the information described in this Policy is sensitive personal information under California law — for example, your precise location while you travel to a Job (Section 4.2) and the content of chat messages between Clients and Providers (Section 7) — and California law may treat as sensitive the bank account number you give us for a payment by bank transfer (Section 2.1(g)). We do not collect or process sensitive personal information for the purpose of inferring characteristics about you, and we use and disclose it only for the purposes described in this Policy.

10.2 How to exercise your rights

You may exercise these rights by emailing legal@jobsworkers.com from the email address associated with your account, or through the tools available in the app. We will verify your request using information associated with your account (and may ask for additional information where necessary to verify your identity), respond within the time required by applicable law, and keep a record of the request. Where permitted, an authorized agent may submit a request on your behalf with proof of authorization. If we decline all or part of a request, we will explain why, and you may appeal our decision by replying to our response; if your appeal is denied, you may contact your state Attorney General.

10.3 Communications and device choices

You can opt out of non-essential communications at any time (for example, through notification settings or unsubscribe links). Transactional communications — verification codes, Job status messages, safety notices — are part of operating the service; opting out of them may limit your ability to use the Platform. You control the app’s access to location, camera, photos, microphone, and notifications through your device’s operating-system settings.

10.4 Deleting your account

You can delete your account at any time from Help within the application; the application asks you to confirm and then submits the deletion. If you no longer have the application installed, or prefer not to use it, you can request deletion by emailing support@jobsworkers.com from the email address associated with your account — we will process that request without requiring you to reinstall the application or create a new account. In either case we verify the request as described in Section 10.2.

When an account is deleted, your profile is removed from public visibility and from matching, and your personal information is deleted except for the records we are permitted or required to keep under Section 8 — principally transaction, Wallet, and tax records; Job histories, reviews, and dispute evidence; and legal acceptance records. Retained records are limited to what those purposes require. Deletion cannot be completed while you have an open Job; an unresolved dispute, including a payment card dispute on a Job; an amount arising from a dispute that is still subject to notice or appeal; or, if you are a Provider, an amount subject to an active hold under Section 9.11 of the Provider Terms. If that is the case we will tell you why and, for a hold, the date on which it is expected to be released, and you may request deletion again once it is resolved. An account balance is handled as described below and does not by itself prevent deletion.

If your account is under a security review, or has been restricted because of fraud or another serious breach of the Terms, we will still close your account and delete your personal information when you ask, except the information we need to investigate and document the matter, to prevent the same person from opening a new account, and to establish or defend legal claims. We use that information only for those purposes. We keep the case file until the later of the end of any related investigation, dispute or legal proceeding and four (4) years after the last event in the case, and a keyed one-way code derived from the name and date of birth confirmed during your identity verification, with the date and reason of the restriction, for as long as the restriction remains in force. While a security review is still open, we may delay deleting the information that the review needs, and we will tell you when we complete the deletion.

A WalletHold is an internal hold recorded against the Provider Wallet for the causes listed in Section 9.11 of the Provider Terms. It affects only the internal ledger and does not hold a final charge processed on the Provider’s connected Stripe account. It is released when the applicable matter is resolved or, if not released earlier, no later than 120 days after it was created. Retaining records for legal, tax, dispute, or security purposes does not extend that economic deadline.

Account balances and closure. Closing your account does not by itself resolve amounts owed between you and us.

(a) Amounts you owe us. If your account shows a negative balance when you ask to delete it, we tell you the amount and its cause and let you pay it in the application before you continue. Paying is not a condition of deletion. If you do not pay, we delete your personal information as described in this Section and retain, for ninety (90) days or until the amount is paid or waived, whichever comes first, only the record reasonably necessary to document it: your name, the contact details we hold for you, the amount, its cause and date, any authorization you gave us, and a keyed one-way code derived from the name and date of birth confirmed during your identity verification. We keep that code so that an amount owed is not evaded by opening a new account — a security and integrity purpose — and for nothing else. If an account you later verify matches it, we show you the amount, tell you it comes from a closed account, and let you dispute it before any restriction applies. To produce the code we read the verified name and date of birth once from our identity verification provider at the time of deletion; we do not keep them, and we instruct the provider to delete your verification data. Deleting your account does not cancel the amount. This paragraph applies to amounts you owe JobsWorkers itself. An amount you owe a Provider for a Job is handled as described in Section 8.10 of the Client Terms: when your account is closed, JobsWorkers stops presenting it, and it is not carried to another account.

During the life of an account, amounts credited to a Client’s Balance are used on the Platform and are not ordinarily returned to the original payment method, as described in Section 8.6 of the Client Terms. When an account is closed, a positive balance is handled under (b) and (c) below; it is never forfeited.

(b) Amounts we owe you that we can return. If your account shows a positive balance that we can return to a payment method you used with us, we will return it to that payment method before completing deletion, and we will tell you when we have done so. This is the only circumstance in which a balance delays the deletion of a Client account; for Provider accounts, see (e).

(c) Amounts we owe you that we cannot return to a payment method. If your account shows a positive balance that we cannot return to a payment method of yours, we will not hold that balance against your deletion request. We will complete the deletion of your personal information as described in this Section, except that, in addition to the records described in Section 8, we keep your name, email address, the postal address in your account or any postal address you gave us for a payment, the address of your last Job, the amount, and the dates of your last activity and of our notices. We use them only to pay the amount to you, to send you the notices that unclaimed property law requires or allows, and to report and deliver the amount to the state that the law designates — usually the state of your last address in our records. We keep them for the periods in Section 8. You may claim the amount at any time by writing to legal@jobsworkers.com; after we have delivered it to a state, you may also claim it from that state. We do not treat an unclaimed balance as forfeited and it does not expire.

(d) What we keep in every case. In each of the situations above we retain only what applicable law requires or permits us to retain, as described in Section 8.

(e) Providers. Before a Provider account is closed, amounts in the Provider’s Wallet in the Provider’s favour are transferred to the Provider’s connected account. If a transfer is delayed for a reason on JobsWorkers’ side, the account is closed once the transfer is made. Where no connected account can receive the transfer, or the amount is less than the minimum transfer amount in Section 9.6 of the Provider Terms, the amount is held as unclaimed property as described in (c). Amounts the Provider owes are handled as described in (a).

10.5 How We Respond to Do Not Track Signals

We do not collect personal information about your online activities over time and across third-party websites or online services. For that reason we do not change our practices when your browser sends a "Do Not Track" or similar signal, and we treat you the same whether or not it does. Other companies may collect personal information about your online activities over time and across different websites and online services when you use features they provide in the Platform, under their own privacy policies: in particular Google, when you search for an address, when our Android applications display a map, when you sign in with Google, and through the analytics service in our Android applications; and Stripe, when you make or receive a payment, verify your identity, or use the payment-account pages we embed.

11. Children

The Platform is intended for adults and is available only to users who are at least eighteen (18) years old. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will delete it and close the associated account.

12. International Users

JobsWorkers is a United States company and the Platform is operated from, and personal information is processed and stored in, the United States. If you access the Platform from outside the United States, you understand that your information is transferred to and processed in the United States, where privacy laws may differ from those of your country. If the Platform launches in additional countries, we will provide any supplemental privacy disclosures required by local law.

13. Changes to This Policy

We may update this Policy from time to time. Each version is identified by a version number and a "Last Updated" date. For material changes, we will provide notice through the Platform or by email before the change takes effect and, where required by law, request your consent. Your continued use of the Platform after the effective date of an updated Policy means the updated Policy applies. This Policy is drafted in English; any translation is provided for convenience only, and the English version controls.

14. Contact Us

If you have questions or requests about this Policy or your personal information, contact us at: JobsWorkers, Inc., Attn: Legal — Privacy, 131 Continental Dr, Suite 305, Newark, DE 19713, United States — email: legal@jobsworkers.com.